Terms of Service

1. Acceptance of these Terms

By accessing or using Chatz, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy. If you do not agree, do not use Chatz.

These Terms are a legally binding agreement between you ("Customer", "User" or "you") and Chatzsolutions, LLC. If you use Chatz on behalf of a business, you confirm that you are authorized to bind that business to these Terms.

2. The service

Chatz lets businesses manage their customer conversations on WhatsApp, Instagram and Messenger from one inbox. It includes:

• A shared inbox for the channel accounts you connect
• An AI agent that can answer your customers based on your settings and knowledge base
• Handoff to your team, assignments, notes, tags and contact management
• Message templates and WhatsApp forms
• A web app and mobile apps for iOS and Android
• Technical support and onboarding assistance

We may change, suspend or discontinue features. When a change materially reduces the service, we will give you reasonable notice whenever possible.

3. Accounts and eligibility

3.1 Account requirements

To use Chatz, you must:

• Be at least 18 years old and able to enter into contracts
• Provide accurate, current and complete information, and keep it up to date
• Keep your sign-in credentials secure and not share them
• Accept responsibility for all activity under your account

3.2 Workspaces and team members

The owner of a workspace can invite team members, choose their roles and remove them at any time. The owner is responsible for the people they invite and for how they use Chatz.

3.3 Right to refuse service

4. Payment terms

4.1 Fees and billing

You agree to pay the fees of your subscription plan. Subscriptions are purchased on our website, not through the mobile apps. Fees are billed in advance, monthly or annually, unless agreed otherwise, and are non-refundable except where the law requires or these Terms say otherwise.

4.2 Late payment and suspension

If a payment is more than 24 hours overdue, we may suspend your service without prior notice. While it is suspended, the AI agent stops answering messages, access to the dashboard and apps may be restricted, and your channel connections may be paused. Your data is kept as described in our Privacy Policy. Service resumes once all outstanding amounts are paid. We are not responsible for losses caused by a suspension for non-payment.

4.3 Price changes

We may change our prices. We will tell you at least 30 days in advance, and continuing to use Chatz after the change takes effect means you accept the new price.

4.4 Taxes

Fees do not include taxes unless stated. You are responsible for all taxes, duties and government charges related to your use of Chatz, except taxes on our income.

5. Acceptable use and messaging rules

You agree not to use Chatz for any unlawful or harmful purpose. In particular, you must not:

• Violate any law, regulation or third-party right
• Send spam or unsolicited messages, or message people who have not agreed to hear from you
• Ignore requests from people who ask you to stop messaging them
• Harass, threaten or deceive anyone, or impersonate another person or business
• Transmit malware or harmful content
• Try to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile or try to extract the source code of Chatz
• Use Chatz to build a competing product
• Violate the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the Meta Platform Terms, or the policies of Instagram and Messenger
• Harm the reputation of Chatz or of our partners, including Meta

Breaking these rules may lead to immediate suspension or termination of your account, without refund.

6. The AI agent

The AI agent writes replies automatically from your settings, your knowledge base and the conversation. AI can make mistakes. You are responsible for how you configure it, for the information you give it and for supervising its answers; your team can take over any conversation at any time. Do not rely on it alone for decisions with legal or similarly significant effects, and tell your customers they are talking to an automated assistant where the law or a channel's policies require it.

7. Your data and your customers' data

You keep ownership of the content and data you and your customers provide through Chatz ("User Content"). You give Chatz a worldwide, non-exclusive, royalty-free license to use, store and process User Content only to provide, secure and support the service, to produce anonymized and aggregated statistics, and to comply with the law and enforce these Terms. We do not use User Content to train AI models.

You are responsible for User Content and for having the rights, consents and legal basis needed to message your customers and process their information, including giving them any privacy notice the law requires. For your customers' information, Chatz acts as your service provider (processor) and processes it only on your instructions, as described in our Privacy Policy. We may remove or refuse to process User Content that violates these Terms or the law.

8. Intellectual property

Chatz, including its software, design, text, graphics and logos, belongs to Chatzsolutions, LLC and is protected by copyright, trademark and other laws. We grant you a limited, non-exclusive, non-transferable license to use Chatz for your business in accordance with these Terms. You may not:

• Resell, sublicense or redistribute Chatz
• Modify, adapt or create derivative works based on Chatz
• Remove or alter any proprietary notices
• Use our trademarks, logos or branding without our written permission

9. Mobile apps

Our iOS and Android apps are licensed, not sold, for use with your Chatz account. If you download them from the Apple App Store or Google Play, you must also follow that store's terms.

If you use the iOS app: these Terms are between you and Chatz, not Apple, and Chatz alone is responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; Apple has no other warranty obligation for the app. Apple is not responsible for any claims relating to the app or your use of it, including product liability claims, claims that it fails to meet legal or regulatory requirements, consumer protection claims, or claims that it infringes third-party intellectual property, which Chatz will handle as these Terms provide. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

10. Service availability

We work to keep Chatz reliable, but we do not guarantee it will be available 100% of the time. It may be interrupted by:

• Scheduled maintenance and updates
• Technical problems or system failures
• Outages at third-party services, including Meta (WhatsApp, Instagram, Messenger)
• Events beyond our reasonable control

11. Disclaimers and limitation of liability

11.1 Disclaimer

CHATZ IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT CHATZ WILL BE UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE, OR THAT AI-GENERATED REPLIES WILL BE ACCURATE.

11.2 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATZ AND ITS AFFILIATES ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES OR DATA, BUSINESS INTERRUPTION, THE COST OF SUBSTITUTE SERVICES, OR DAMAGES CAUSED BY THIRD PARTIES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THESE TERMS OR CHATZ IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM.

11.3 Third-party services

Chatz works with third-party services, including Meta's WhatsApp, Instagram and Messenger. We are not responsible for their availability, performance or actions, which are governed by their own terms and policies.

12. Indemnification

You agree to indemnify, defend and hold harmless Chatz and its affiliates, officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising from your use of Chatz, your violation of these Terms or the law, your User Content or the messages you send, or your infringement of anyone's rights.

13. Termination and account deletion

13.1 By you

You can stop using Chatz at any time. To delete your account, go to Settings › Account › Delete account in the Chatz app, or email info@chatzsolutions.com. A team member's account is deleted immediately. When a workspace owner deletes their account, the workspace is deleted 7 days later (the owner can cancel until then): its channels are disconnected, its data is permanently deleted and its billing stops. You remain responsible for fees incurred up to that date.

13.2 By us

We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms or our acceptable use rules
• A payment is more than 24 hours overdue
• You engage in fraudulent, illegal or harmful activity
• The law or a regulatory authority requires it
• We decide, at our discretion, that continuing to provide the service is no longer appropriate

When your account is terminated, your rights under these Terms end. We are not required to refund any unused part of your subscription.

13.3 Data after termination

After termination, we keep your data for 30 days and then delete it, unless the law requires us to keep it longer. Export anything you want to keep before your account ends.

14. Dispute resolution

We will first try to resolve any dispute related to these Terms or Chatz through good-faith negotiation. If it is not resolved within 60 days, either party may pursue legal remedies under applicable law. These Terms are governed by the laws of the jurisdiction where Chatzsolutions, LLC is incorporated, without regard to conflict-of-law principles.

15. Changes to these Terms

We may update these Terms. We will tell you about material changes by email or in the service at least 30 days before they take effect. Continuing to use Chatz after that date means you accept the updated Terms.

16. General provisions

• Entire agreement: these Terms and our Privacy Policy are the entire agreement between you and Chatz about the service and replace any earlier agreements.
• Severability: if any provision is found invalid, the rest remain in effect.
• Waiver: not enforcing a provision does not waive our right to enforce it later.
• Assignment: you may not transfer these Terms or your account without our written consent. We may assign these Terms without your consent.

17. Contact

Questions about these Terms: info@chatzsolutions.com.

Chatzsolutions, LLC. Serving businesses across the Americas and Europe.