Privacy Policy
Last updated: October 9, 2026
Chatzsolutions, LLC ("Chatz", "we", "us") makes Chatz, a platform that lets businesses answer their customers' WhatsApp, Instagram and Messenger messages from one inbox, with an AI agent and their team. This policy explains what information we collect through our website, our web app and our iOS and Android apps, how we use it, who we share it with, how long we keep it and the choices you have.
1. The short version
We don't sell personal information or use it for advertising, and we don't use your conversations or your customers' conversations to train AI models. Our mobile apps contain no advertising or tracking. You can delete your account at any time from the app or by writing to info@chatzsolutions.com.
2. Who this policy applies to
Chatz is used by businesses (our customers) and the team members they invite. The people who message those businesses are their end customers.
- Customers and team members. We are responsible (the "controller") for your account information and for how we run Chatz.
- End customers. When you message a business that uses Chatz, that business decides how your conversation is used and is responsible for it. We process those messages on the business's behalf, only to provide our service to it. If you have a request about your messages, please contact the business; we will help it respond.
- Website visitors. This policy also covers the information we collect when you visit chatzsolutions.com.
3. Information we collect
- Account information: your name, email address, password (stored only in hashed form), role, the workspaces you belong to and your language preference.
- Business information: your business name, the WhatsApp, Instagram and Messenger accounts you connect, your AI agent settings, message templates, forms and the knowledge-base documents you upload.
- Conversations: the messages, photos, videos, voice notes and files exchanged with your customers through the channels you connect; the contact details those channels provide, such as name, phone number, username and profile picture; and the notes, tags, assignments and other activity your team records.
- Billing information: your plan and subscription status. Payments are handled by our payment processor; we do not store full card numbers.
- Mobile app information: a push-notification token and device type, so we can send you notifications; and crash and performance reports (app version, device model, operating system and technical details of the error). These reports are designed to exclude message content, email addresses and phone numbers. The apps access your photos or camera only when you choose to send a picture, and they never access your microphone, location or contacts.
- Website information: how the site is used (pages visited, browser and device, approximate location derived from your IP address, clicks and scrolling), collected with cookies described in our Cookie Policy.
- Communications: the emails and support requests you send us.
4. How we use information
- To provide Chatz: receive and send messages on the channels you connect, show your inbox, run the AI agent according to your settings, hand conversations over to your team and send notifications.
- AI agent: when the AI agent is turned on, the conversation, your settings and your knowledge base are sent to AI model providers to generate a reply. Your team can read every conversation and take over at any time.
- Accounts and security: to sign you in, protect accounts, prevent abuse and fix errors.
- Service messages: invitations, password resets, account-deletion confirmations and important changes to the service.
- Billing: to manage your subscription.
- Improvement: to understand, in aggregate, how Chatz is used and where it fails, so we can improve it.
- Legal obligations: to comply with the law and enforce our Terms of Service.
- Marketing: to tell you about Chatz, only where the law allows it or with your consent. You can unsubscribe at any time.
Where the GDPR or similar laws apply, we rely on: performing our contract with you; our legitimate interest in running a secure and reliable service; your consent, for example for analytics cookies and marketing emails; and compliance with legal obligations.
6. Security
- All connections are encrypted in transit (HTTPS/TLS), and our hosting providers encrypt stored data at rest.
- Each workspace's data is kept separate by database access rules, and team roles limit what each person can see and do.
- Passwords are stored hashed. The secret keys for connected services stay on our servers and are never sent to your browser or phone.
- In the mobile apps, your sign-in session is kept in the phone's secure storage (Keychain on iOS, Keystore on Android).
No system is perfectly secure, but we work to protect your information and will notify you of a breach that affects it as the law requires.
7. How long we keep information and how to delete it
We keep your information while your account is active and for as long as we need it to provide Chatz.
- Delete your account in the app: in the Chatz app, go to Settings › Account › Delete account. You can also email info@chatzsolutions.com from the address on your account.
- Team members: your account is deleted immediately. Messages and notes you wrote stay in the business's workspace, without your name.
- Workspace owners: deleting your account also deletes your workspace. The deletion takes place 7 days after you confirm, and you can cancel it until then. On that day, the workspace's connected channels are disconnected and its conversations, contacts, files and team are permanently deleted.
- Crash reports are deleted automatically within 90 days.
- Terminated accounts: if your account is terminated without being deleted, we keep its data for 30 days and then delete it, as described in our Terms of Service.
Copies kept in backups are removed as those backups expire. We may keep limited records, such as invoices, when the law requires it.
8. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict how we use it, and to withdraw your consent. To make a request, email info@chatzsolutions.com. We will answer within 30 days or within the time the law requires. You can also complain to your local data protection authority.
- Notifications: turn them off at any time in your phone's settings.
- Photos and camera: withdraw the app's access at any time in your phone's settings.
- Cookies: see our Cookie Policy.
- End customers: please send requests about your messages to the business you contacted. We will help it respond.
We do not sell or share personal information, as those terms are defined under California law.
9. International transfers
Chatz serves businesses across the Americas and Europe, and our providers may process information in the United States and other countries. When information leaves the European Economic Area, the United Kingdom or Switzerland, we use appropriate safeguards, such as the European Commission's Standard Contractual Clauses.
10. Children
Chatz is a business tool and is not intended for anyone under 18. We do not knowingly collect personal information from children. If we learn that we have, we will delete it promptly.
11. Changes to this policy
We may update this policy as Chatz or the law changes. We will post the new version on this page and update the date at the top. If a change is significant, we will also tell you by email or in the app.
12. Contact us
Questions, requests or concerns about this policy or your information: info@chatzsolutions.com.
Chatzsolutions, LLC. Serving businesses across the Americas and Europe.